• The Factory Shop Open 8:30 - 3pm, Mon - Thurs
  • post@droyt.com
  • 01257 824167

Frequently Asked Questions

Welcome to our FAQ page. Whether you’re ordering online, visiting The Factory Shop, or stocking Droyts Fine Soaps in your own store, you’ll find answers below.
If you still need help, email us at customerservices@droyt.com.

Online Orders & Delivery

We generally ship via Royal Mail. Depending on the postage class you choose, delivery can take between 1 and 5 working days.

  • First Class orders typically arrive within 1–2 working days

  • Second Class orders typically arrive within 2–5 working days

For orders weighing over 5kg, we ship via APC, and your parcel should arrive the next working day.

Our delivery options are as follows:

  • Royal Mail First Class: £4.95

  • Royal Mail Second Class: £3.95

  • Free Royal Mail Second Class UK delivery when you spend over £25

  • APC 24 hour shipping (orders over 5kg): £12.00

Yes — with the exception of Italy.

This year alone we have shipped to the USA, Norway, Australia, Dubai and Israel. However, getting our soaps through customs in Italy has proven unsuccessful so many times that we’ve had to remove it as a shipping option.
Sorry to all our Italian fans!

We do obtain a tracking number for each parcel, however we don’t currently send tracking details automatically at dispatch. If you would like your tracking number, please email abbie@droyt.com and we’ll be happy to provide it.
Please note that Royal Mail tracking often only updates once delivery has been attempted.

Please email us at abbie@droyt.com and we’ll be happy to help.

Absolutely! Just enter your recipient’s details in the shipping section at checkout.
We don’t include invoices, receipts, or paperwork, so you don’t need to worry about them seeing the price.
We can also include a hand-written compliment slip with a brief note if you leave your message in the customer comments box at checkout.

Products & Ingredients

Yes! All of our soaps are vegan and never tested on animals.

Yes — all of our soaps are free from SLS, parabens, and microplastics.

Yes. Glycerine is a natural humectant, meaning it helps draw moisture into the skin from the surrounding environment, leaving skin feeling softer and more hydrated.
If you have particularly sensitive or cracked skin, we recommend starting with our Unperfumed bar. With only seven ingredients, it’s gentle enough to use from birth.

Yes — our Unperfumed bar is a brilliant choice for facial cleansing. It gently cleanses without clogging pores, helps to moisturise, and is incredibly gentle while still being effective.
In fact, many of the ladies in our factory have now ditched expensive cleansers and makeup removers in favour of our Unperfumed bars.

By law, our soaps are labelled with a best before period of 24–36 months. However, if stored in a cool, dry place, they can last for many years beyond this.
Over time, the fragrance may fade slightly and the bar may shrink or “sink” in the middle due to natural water evaporation — but the soap itself remains perfectly safe to use and its cleaning performance won’t degrade.

This depends on how often you use it, but on average our 100g bars last 3–5 weeks with regular use.
Letting your soap dry out between uses will help it last longer.

Soap Care & Storage

The best way to extend the life of your soap is to let it dry out fully between uses. We recommend using a well-draining soap dish and keeping the bar away from standing water.

This is completely normal. Traditional glycerine soap naturally continues to lose moisture over time, which can cause the bar to shrink slightly or develop a shallow dip in the centre. It doesn’t affect performance — it’s simply part of the soap’s natural ageing process.

Not at all. Glycerine soap is a natural humectant, meaning it attracts moisture from the air. In warm or humid environments (especially bathrooms), the surface can feel slightly tacky.
To avoid this, keep your soap on a draining dish and store spare bars somewhere cool and dry.

Store spare soap in a cool, dry place, ideally in a cupboard or drawer away from heat and humidity. If you’re storing multiple bars, keeping them wrapped until needed will help preserve their fragrance.

Yes. Although our soaps are labelled with a best before period of 24–36 months, they can last for many years when stored properly.
Over time the scent may fade slightly, and the bar may shrink due to natural water evaporation, but the soap remains perfectly safe to use and its cleaning function won’t degrade.

Absolutely. Many customers use Droyt soaps as display soaps because of their colour and clarity. If you’d like to keep them looking their best, we recommend keeping them away from direct sunlight and bathroom humidity until ready to use.Accordion Content

Returns & Refunds

Yes. If you’ve changed your mind, you can return unopened items within 14 days of delivery, as long as they are unused and in their original condition.

For hygiene reasons, we can’t accept returns on any items that have been opened, used, or unsealed, unless they arrive damaged or faulty.

Please email orders@droyt.com as soon as possible (ideally within 48 hours of delivery) and include a photo of the damage. We’ll arrange a replacement or refund.

If we’ve made a mistake, please email orders@droyt.com and we’ll put it right as quickly as possible.

Yes. Once your return has been received and checked, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–7 working days.

If the return is due to an error on our part or an item arriving damaged, we’ll cover the cost.
If you’re returning an item because you’ve changed your mind, return postage is the customer’s responsibility.

Discounts & Offers

Occasionally, yes. We sometimes run seasonal promotions, newsletter-only offers, or limited-time discount codes.

The best way is to sign up to our newsletter, where we share new launches, seasonal collections, and exclusive offers first.
You can subscribe here:
https://droyt.us20.list-manage.com/subscribe?u=417abec379d4bda0077b3d7a6&id=546d6a6fec

No — only one discount code can be used per order.

If your order hasn’t been dispatched yet, please email us as soon as possible and we’ll do our best to help.

Stockists & Where to Buy

You can buy Droyt soaps directly from our website, or in person at The Factory Shop in Chorley.

Yes! We’re proud to say that three of our traditional glycerine soaps are available in 220 Waitrose stores nationwide.
You can find them in-store alongside the hand soaps, or shop online here:
https://www.waitrose.com/ecom/shop/search?&searchTerm=droyts

Not at the moment, but we are stocked in a wide range of independent retailers including gift shops, garden centres, and lifestyle stores.

Yes! If you email us with the scent, colour, shape, or even a photo of the bar, we’ll do our best to identify it and point you in the right direction.

The Factory Shop

The Factory Shop is located at our working factory in Chorley, Lancashire.
Postcode: PR6 0RZ
what3words: ///bands.scale.union

The Factory Shop is open:
Monday to Thursday, 8:30am to 3:00pm
(Closed Fridays, weekends, and Bank Holidays.)

You’re very welcome to visit The Factory Shop, but the factory itself is a busy working production site and is not open for public access.

Yes. There is free on-street parking at the front, but we kindly ask that visitors are mindful of our neighbours.
There is also a large gravel car park at the rear of the building — just turn left as the factory building ends.

Unfortunately not. There is a downward slope leading to the entrance, followed by two steps into the shop.

No — we’re sorry, but no animals are allowed anywhere on the factory premises.

Yes — children are welcome in The Factory Shop as long as they are supervised. As it’s a working site, we just ask that little ones stay close.

Mostly yes — but the shop sometimes has limited editions, end-of-batch soaps, and seasonal items that don’t always make it online, so it’s always worth a visit if you’re local.

We do! The Factory Shop includes a small collection of historic Droyt artefacts, including old photographs, documents, and pieces of the factory’s long history.

Trade & Wholesale

Yes — we offer discounted trade pricing for approved stockists. Please email us at orders@droyts.com to request our current trade price list.

Email us at orders@droyt.com with a bit about your business, where you’re based, and what you’re interested in stocking. We’ll get back to you with the next steps.

Our minimum order is typically one case per soap type, usually 24 bars. Orders can be mixed across the range as long as each soap is ordered by the case.

Yes — we’re happy to send samples to genuine trade enquiries so you can see and try the product before ordering.

Most trade orders are dispatched within 3–5 working days, but larger orders may take longer. If you have a deadline, just let us know and we’ll do our best to help.

Yes — you can choose exactly which scents you’d like. We don’t send mixed or random selections unless requested.

Yes — approved stockists can request product images, descriptions, and supporting information to help with online listings and in-store promotion.

Yes — as long as you are an approved stockist. If you plan to sell on third-party marketplaces such as Amazon, Etsy or eBay, please contact us first.

Most are. If you require EAN barcodes for retail scanning, we can provide these upon request.

White Label & Private Label

For white label enquiries, please visit our dedicated page here:
https://www.droyt.com/white-label/

Contact & Customer Support

The best way to contact us is by email. To make sure your enquiry reaches the right person, please use the following addresses:

We aim to respond as quickly as possible during working hours.

If you’d prefer to place your order over the phone, we’re happy to accept telephone orders on 01257 824167.

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If your order hasn’t been dispatched yet, we’ll do our best to help. Please email us as soon as possible with your order number and the change you’d like to make.

We aim to respond within 1–2 working days, although response times may be slightly longer during busy seasonal periods such as Christmas.
Please note that our office is closed on Fridays, Saturdays and Sundays, so emails received over the weekend will be answered the following week.

Still have a question?

If you can’t find what you’re looking for, we’re always happy to help.
Email us at customerservices@droyt.com and we’ll get back to you as soon as possible.